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FREQUENTLY ASKED QUESTIONS

Your Questions Answered

Symphonic by Samantha is here to make your shopping experience a pleasure. Explore some of the most frequently asked questions that come our way and get all the information you need to make the perfect purchase.

Piggy Bank

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept debit and credit card payments via Visa, Mastercard, Discover, and American Express. Payments via PayPal are also accepted. All payments are processed through Etsy or Square. 

If you happen to see Symphonic By Samantha at your local craft show, all payments above are still available, but there will also be the option to use PayPal, Venmo, Zelle, or cash!

Image by coco tafoya

HOW DO I FIND OUT MY RING SIZE?

Ring sizers are available at sites such as Amazon or your local jewelry shops. Heading to your local jewelry shop and talking to a professional is always the best method! For those who do not have access to those, here is another way to measure your ring size:

  1. Find a piece of string or paper

  2. Wrap the piece of string/paper around the finger you need to measure (NOTE: allow room for your knuckle)​​

  3. Slide the string/paper off your finger and unwrap what you used

  4. Measure that portion of string/paper with a ruler or tape measure (millimeters preferred)

  5. Use the size chart below to find your ring size based on the measurement you got

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Jewelry Maker's Table

WHAT’S THE BEST WAY TO TAKE CARE OF MY JEWELRY?

For any wire-wrapped pieces, be gentle is the best idea. Crafting wire is made to bend, which leads to awesome designs! That means, if handled roughly, the wire can bend out of place. For heavier stones, laying the jewelry down instead of hanging it up will lead to longer use.

For cleaning, hydrogen peroxide and rubbing alcohol will clean and sterilize jewelry such as earrings and rings that do NOT have stones easily. For anything with stone (i.e. rose quartz, amethyst, etc.), warm soapy water and a soft bristle toothbrush will clean that specific jewelry safely.

If you have questions on your specific piece, feel free to contact us and ask whatever questions you have!

WHAT’S THE BEST WAY TO TAKE CARE OF MY RESIN PRODUCTS?

For any resin products, make sure to use the item for its intended purpose. Please read below for all warnings:

  • Any high heat may alter the epoxy resin and damage the product.

  • To avoid yellowing and heat alteration, keep out of direct sunlight.

  • This resin is not food safe and product is not intended for oral use.

  • This resin is NOT dishwasher safe. To wash, use mild dish soap and a soft cloth.

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